Return Policy

Return Merchandise Authorization (RMA) Request Form should be completed within 30 days of receipt of delivery and sent to us at info@zectronebikes.com

Please email us to request a copy of RMA

Item must return in its original packaging/condition and never been used. The item can be returned within 30 days of receipt of delivery. The customer will be responsible for the shipping cost of returning the product. You may also drop off the return package to our physical warehouse location at 150 E. 157th St., Gardena, CA 90248. Previous communication with our customer service team is required. Email us at info@zectronebikes.com 

Any item that has been used will not be eligible for any return or refund.

If the item is found/received used, but claimed to be unused, customer is responsible for the shipping cost of returning the product back to customer.

After 30 days of receipt of delivery, the item will not be eligible for any return or refund.

All return packages or items without RMA# will be denied. Shipping charges incurred during checkout are not refundable.

 

Return Process

RMA Form should be completed and sent to us at info@zectronebikes.com with two close-up pictures of package and items (both defective & non-defective) within 30 days of receipt of delivery.

Customers will be notified in 2 business days via email once the RMA form has been filled out and submitted to us.

Once RMA is approved, an RMA# will be sent to the customer.

Pack product with suitable packaging material and ensure return package includes merchandise in original, unused condition, with original packaging materials, affix return label on the package. The customer must write RMA# on a clean paper and attach it to the outer box for the original package. To avoid any potential damage to the paper, the paper should be fully covered with the Scotch tape.

Returns will be processed within 7-10 days of receiving.

Refund will be issued to the original payment method. Refund may take up to 5 days to be shown on credit card/bank statement.

 

Exchange

Due to high demand, we do not offer merchandise exchange.